I wish I had read these reviews before purchasing a Samsung washing machine. Seven weeks after I bought the machine, the door locked on a load of washing. When I provided my receipt to the Samsung suport service and asked for a solution they claimed that their records that showed my appliance was "outside of warranty." They demanded a payment before they would book a service. I requested a copy of their "record" which they were unable to provide. I was then asked to open the door to the washing machine and provide the serial number??? Fortunately Google had the remedy. This Service needs professional development on business ethics, the Consumer Guaratees Act, advising correct simple procedures a customer can follow for issues such as releasing a locked door, and how they can build trust and confidence in both their product and their service.
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