I ordered the latest Samsung Freestyle 2 from the Samsung New Zealand online store in November last year, and the experience has been nothing but painful. After placing the order, Samsung NZ had no idea when it would be delivered. Worse still, the customer care staff on the phone seemed indifferent to my inquiries about the ETA of the device, simply telling me it would arrive soon. It felt as if they expected me to stay home and do nothing but wait for it. In hindsight, I should have taken this as a sign to cancel my order, but I foolishly proceeded.In the beginning of May, the projector suddenly stopped working without any prior indication. I took it to the Samsung center in Albany, and ever since, I've been getting the runaround. When I call Samsung customer care, they refer me to the Albany center. When I finally reach the Albany center after multiple attempts, they tell me they are waiting for parts. It's quite concerning that a device less than six months old is having these issues. The lack of transparency and apparent disregard for their clients' time is extremely frustrating.If I eventually get through this ordeal, I am highly unlikely to engage with Samsung NZ or purchase their products in the future.
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