Most of their products are refurbished. Avoid online samsung products online. However if you need the product please visit the shop to view physical and try some test on it. ItIt’s obvious that this product is defective. The same day I bought it, the button wasn’t working properly. That’s when I realized I had purchased a faulty item.I returned it to the Samsung store at Eldon Square in Newcastle, but as usual, they tried to persuade me in a rather patronizing way, as if I didn’t understand the issue.Based on my experience, I would not recommend buying Samsung products online. It’s better to visit the store in person before spending your money..BAD PRODUCT BUT ALL MY GADGET IS FROM SAMSUNG IN MY HOUSE. BUT I'M PISSED OVER THIS DEFECTED PHONE.
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