Review Time
Samsung's customer service is terrible. My account got locked after I tried paying the final amount with a debit card. The Flex upgrade portal simply never worked, not even once in over two years. It constantly failed to load, showed error messages, or blocked logins completely. That prevented me from upgrading my device at all. Every time I contacted support, whether the Finance team, Samsung Shop, or general agents, they just redirected me to a different department without solving anything. No follow-through, no real help. The support is shockingly ineffective, with endless useless runarounds from a company this size. Avoid Samsung... The portal doesn't work, and the help isn't there.
EDIT - I want to make this absolutely clear: the account was not locked due to an incorrect password. I attempted to settle my account twice using a debit card, and on the third attempt I was locked out.
For two consecutive years during the Samsung Flex upgrade windows, I was unable to access my account despite being enrolled in the programme. Each time I contacted Samsung, I was either told nothing could be done or passed from one department to another, with no resolution. The issue was never properly addressed.
Just this weekend, Samsung Finance contacted me on Saturday and transferred the call to Samsung Support. The agent, Leine, told me to call Samsung Finance again on Monday. In other words, Finance redirected me to Support, and Support redirected me back to Finance. This circular handling of the case, without accountability or a concrete solution, is precisely the problem.
I don't know, but this is clearly unacceptable.
Samsung's customer service is terrible. My account got locked after I tried paying the final amount with a debit card. The Flex upgrade portal simply never worked, not even once in over two years. It constantly failed to load, showed error messages, or blocked logins completely. That prevented me from upgrading my device at all. Every time I contacted support, whether the Finance team, Samsung Shop, or general agents, they just redirected me to a different department without solving anything. No follow-through, no real help. The support is shockingly ineffective, with endless useless runarounds from a company this size. Avoid Samsung... The portal doesn't work, and the help isn't there.EDIT - I want to make this absolutely clear: the account was not locked due to an incorrect password. I attempted to settle my account twice using a debit card, and on the third attempt I was locked out.For two consecutive years during the Samsung Flex upgrade windows, I was unable to access my account despite being enrolled in the programme. Each time I contacted Samsung, I was either told nothing could be done or passed from one department to another, with no resolution. The issue was never properly addressed.Just this weekend, Samsung Finance contacted me on Saturday and transferred the call to Samsung Support. The agent, Leine, told me to call Samsung Finance again on Monday. In other words, Finance redirected me to Support, and Support redirected me back to Finance. This circular handling of the case, without accountability or a concrete solution, is precisely the problem.I don't know, but this is clearly unacceptable.
Most of their products are refurbished. Avoid online samsung products online. However if you need the product please visit the shop to view physical and try some test on it. ItIt’s obvious that this product is defective. The same day I bought it, the button wasn’t working properly. That’s when I realized I had purchased a faulty item.I returned it to the Samsung store at Eldon Square in Newcastle, but as usual, they tried to persuade me in a rather patronizing way, as if I didn’t understand the issue.Based on my experience, I would not recommend buying Samsung products online. It’s better to visit the store in person before spending your money..BAD PRODUCT BUT ALL MY GADGET IS FROM SAMSUNG IN MY HOUSE. BUT I'M PISSED OVER THIS DEFECTED PHONE.
Signup process was easy to follow. I had an issue accessing the portal after a few months and this was resolved within 24 hours by a very helpful Sarah in Customer services. Who also stayed on the phone with me while I resolved the issue and confirmed this was all successful.
I have been unable to register my account for months now, just tried to activate it again and now I am greeted with a 404 - File or directory not found.The resource you are looking for might have been removed, had its name changed, or is temporarily unavailable.
Had Samsung equipment for decades but now extremely Dissapointed whether it's AI or other IT so called improvements.I find with some recent updates on my phone I am struggling to use my phone and when I finally start to get to grips with it there comes another upgrade. It so bad I'm thinking of get rid of my phones S9/S22+/S23 and going to cheaper simpler phone's certainly not SAMSUNG.
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