I am a mushroom – I must be because having tried to interact with this incredulous and ignorant company, who are intrinsically linked to the equally incredulous Samsung Electronics (UK) Limited (whom I have reported on Trustpilot in similar terms already) I am left in the dark!I submitted an S74 formal complaint to this indignant, back-street operation on the 06th August 2024, sent no less than 6 emails requesting their involvement – absolutely nothing by means of response (other than to buck-pass the issue back to Samsung Electronics)!? Meanwhile they continue to hound you with intimidatory text messages, emails, telephone call and debt collection letters chasing payments for an item (Tumble Dryer) supplied directly by their parent company which is rendered unusable and a fire hazard for which their third-party (Samsung don’t employ their own service staff) repairers are unable to fix?In conclusion (and as noted by the majority of the 000’s* of unhappy reviews posted on this and many other review sites) - AVOID this inhouse funder and SAMSUNG* in general like a plague. Customer service is non-existent!In closing, at the point of writing, Trustpilot score was a mere 1.8* but I would contest this as overly generous when you can’t leave a zero-star review. The reality is that had this been an option for all reviewers, the rating would be significantly lower which in it self, speaks absolute volumes.
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