Complete and utter scam. First I was sent no packaging to send my trade in. So I packaged it up at my own expense and sent Special Delivery which cost me £14. I received an email confirming receipt of the phone and that they would contact me after it was processed. 2 months later they emailed saying it had screen burn and that I had to pay £25. The phone had absolutely nothing wrong with it before I sent it! So much for my £50 discount if I have to pay £25 on top of the delivery! What a complete and utterly scam! Think I'll be switching to apple next time...
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