Review Time
Traded in my Samsung galaxy s23 ultra, immaculate condition, it had been in a case since I got it, when I took it out of the case it still actually had the cellophane seal round the edges so I peeled it off no scratches nothing looked like a phone just out of the box,
It also had been checked over with ee shop and nothing was wrong with it ,I decided to trade it in with Samsung big mistake sent it back they received it today and said the back cover was lifted ,sent me a picture probably the same picture they send everyone else, demanding that I pay them a further £150 absolutely shocking, rip off merchants, there was nothing wrong with my phone, last time I buy anything from Samsung
Traded in my Samsung galaxy s23 ultra, immaculate condition, it had been in a case since I got it, when I took it out of the case it still actually had the cellophane seal round the edges so I peeled it off no scratches nothing looked like a phone just out of the box, It also had been checked over with ee shop and nothing was wrong with it ,I decided to trade it in with Samsung big mistake sent it back they received it today and said the back cover was lifted ,sent me a picture probably the same picture they send everyone else, demanding that I pay them a further £150 absolutely shocking, rip off merchants, there was nothing wrong with my phone, last time I buy anything from Samsung
DO NOT USE THIS SERVICESAMSUNG are using a 3rd party to recycle old hardware. Absolute scam artists. I think this will be my last Samsung phone. How they can get away with this. This is the second time I've used this trade in service. 1st time a few years ago went with it a hitch. This time I traded in my s23u for a s25u. I have received an email saying that the back is lifted (it most certainly wasn't) and they now want £150 paid or my new phone will be blocked. The photos done even look like my phone. Poor show. Avoid Samsung and this company like the plague.
Asurion Ltd offered $1 after trade in offered $80,phone was fine just upgraded for trade in,even took pics of my phone before sending. They advised phone was damaged hence$1 offer. They advised that I can have phone back but they would keep the $80,charged to card,SCAM,you are not getting anything for $80!
Sent in my Samsung S23 for trade-in via Samsung in excellent condition with original box and everything with it. MTR then claimed the main camera lens was damaged and demanded £150 surcharge or £200 and they'd return the device.As I knew they were lying I paid the £200 and received my S23 without its original packaging and box. Checked the phone over and there is no damage to the camera lenses at all.... so I lost my devices packaging and accessories and am down £200.PLEASE DO NOT USE SAMSUNG TRADE-IN BECAUSE OF MTR GROUP. SAMSUNG WAKE UP AND USE ANOTHER COMPANY!
Traded in my galaxy flip phone for a new galaxy fold. Was told my phone had a Trade-in price of £210 pounds. My phone was perfect no damage whatsoever always been kept in a case and looked after. They sent me a message saying I owe them £150 pound because the phone was damaged saying it was cracked at the hinge and a piece missing. This is a total lie there was nothing wrong with my phone. I Now have seen other people with the same complaint. Disgusting scam. Well I'm not putting up with this. You should be disgusted with yourself SAMSUNG
Would rate zero if I could.Sent them my flip 6 in immaculate condition. Immaculate!!! never out of a case, screen protector was still on.Recieved an email stating the internal screen is not working asking for £150 extra.Sent a reply to the trade in email, attaching a video and photo evidence of the phone being factory reset and in fully functioning order prior to sending.Criminals Samsung should be ashamed of themselves. This will be the last Samsung product I ever buy.
Samsung trade-in is fraud. I gave Galaxy fold 4 for trade in. After 2 weeks they started demanding for £150 saying phone is no good. I asked them to return my phone back. They damaged the phone and sent it back. I got before and after pictures. I am surprised Samsung company doesn’t trust customers reviews. They support fraudulent.
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