Don’t rely on samsung warranty, worst experience I’ve ever had. Bolt fell out of washing machine lock with broken plastic still attached. After weeks of back and forward they eventually sent an engineer to determine fault. Engineer without my permission proceeded to take door seal off and locking system out which are different parts from that which was broken. When I asked what he was doing he said checking for damage. I asked did you find any, he said no. Agreed the part had failed but then said but that doesn’t matter as he cant tell if I hadn't taken a screwdriver to it. I asked did he mean I used a screwdriver to break something that was working and explaining that made no sense. He said maybe you thought the door lock was loose and tried to tighten it. At that point I asked him to leave my house. I see another customer with a video showing the exact same bolt with plastic attached complaining from January this year. Its not even an expensive repair, its cost them more to try deny blame than to fix it. I’ll never buy a samsung product again. Appalling service 😢
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