In May 2022 after experiencing a problem with my washing machine which i thought was under samsung warranty, i contacted thier customer services, only to be told there was not the extentended waranty on it, so as that did not apply, so i quoted the consumer goods act 2015. in all i have contacted samsungs customer services four times, run the same checks on the washing machine in all wasting well over six hours on the phone, each with a promise to be called back, which never happened and me having to call them again only to quote to them consumer rights, only then after quoting this all of a sudden a miraculas curteousy appointment was offered, and even then I had to provide the receipt for the washing machine, from one of samsungs to other departments, something they could have done in house without me having to spend hours again on the phone to find the right department to get my electronic receipt as the payment shown on my statement to samsungs online shop was no good, talk about hurdles, and what an inferior after care and sales.I have found Samsung and it uk leader deplorable.I bought a graphite grey 10kg washing machine with a hefty price tag of £1049.00, and as such thought it would be built to an exceptional standard and built to last and fit for purpose, the customer service and higher ups are awful. under the consumer act it states that if it could not repaired at the time it should be replaced like for like, but well over a month of various repairs, and still unable to repair the washing machine, and written off by samsungs electronics engineers, i was offered a machine incomparable to what i had bought and failed after only three years, leaving me without a washing machine and washing by hand, ruining my also samsung dryer, not getting much sense from the overseas diverted customer services, I contacted head of uk samsung and requested a different washing machine, the one offered was quite a few hundred pounds cheaper than what was paid originally and from what I could see an earlier make do, as samsung had dragged thier feet, i asked for a tumble dryer as well, compensation for the time bieng without a washing a replacement washing machine and seperate tumble dryer both of the series nine and in the colour graphite/grey/black/silver or what ever the series 9 is in grey.As a disabled customer, I am disgusted that a global concern could sleep at night after the failings to me as a customer, trying to fob me off with a courteous appointment as warranty, only given after stating my rights as a consumer.What could samsung do to set things right, send me without anymore delays the series nine washing machine QuickDrive WW90T986DSX/S1with addwash,this is still cheaper than what was paid and the latest series nine tumble dryer to accompany in grey/graphite/silver or whatever you call them without any more delay.
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