samuelgroves.com

4.3
4.3 Based on 361 reviews

...

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Todd Wilson
Customer service needs improvement

The customer service experience was unfortunately disappointing. Initially, it seemed like all items were unavailable as they were marked out of stock instead of made to order. When I asked about restocking, they repeatedly mentioned a three-week timeframe without clarifying it was from the order date. Now, after three months, I'm still waiting and only receive updates about delays when I reach out. Even then, the new deadlines are not being met. This is quite frustrating.

4
Date of experience: Nov 29, 2025

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