I purchased probiotics that require refrigeration and strict cold-chain management. The service sent them in a standard cardboard box without any thermal protection or cold packs, using a regular courier, resulting in a delivery time exceeding 24 hours. I spent 90 euros on probiotics that likely arrived outside their necessary storage conditions, rendering them ineffective. This represents a significant failure in proper pharmaceutical handling, highlighting a complete lack of professionalism and accountability. To worsen the situation, I filed a complaint via their website's contact form, but received no response or acknowledgment. I strongly advise against using this pharmacy. If you value receiving medical products in proper condition, steer clear of this store.
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