Name: sanareva.es
Telephone: 000000000
Rating: 1.0

Leisha Anderson Guest

Terrible experience with temperature-sensitive products

I ordered a specific type of probiotics that require refrigeration and strict temperature control during shipping. However, the seller sent them in a standard cardboard box without any thermal protection or cold packs, using a regular courier, resulting in a delivery time of over 24 hours. I spent a significant amount on these probiotics, only to receive them well outside the necessary storage conditions, which likely rendered them ineffective. This reflects a serious violation of proper pharmaceutical handling and a clear lack of professionalism and accountability. To make matters worse, I submitted a complaint through their contact form but received no response or acknowledgment. I strongly advise against using this pharmacy. If you value receiving medical products in proper condition, it's best to steer clear of this seller.

Date of experience: Dec 03, 2025

Stacy Cooper Guest

4 months ago

Unacceptable Negligence — Will Not Order Again

I purchased probiotics that require refrigeration and strict cold-chain management. The service sent them in a standard cardboard box without any thermal protection or cold packs, using a regular courier, resulting in a delivery time exceeding 24 hours. I spent 90 euros on probiotics that likely arrived outside their necessary storage conditions, rendering them ineffective. This represents a significant failure in proper pharmaceutical handling, highlighting a complete lack of professionalism and accountability. To worsen the situation, I filed a complaint via their website's contact form, but received no response or acknowledgment. I strongly advise against using this pharmacy. If you value receiving medical products in proper condition, steer clear of this store.

Date of experience: Oct 06, 2025

Sam Morgan Guest

11 months ago

Terrible Experience Overall.

This was a terrible experience. I ordered products worth almost 120 euros and returned them using UPS within the allowed timeframe. However, I have not received my refund, and I no longer have the products. They took both my money and my items!