I placed an order for a T-shirt on November 16. The only tracking update I have received is that it's on its way with a postal service. This has been the status for weeks now. The company has only sent automated replies to my emails, with no real response. They also don’t answer calls, and I can’t leave a message since the mailbox is full, which is quite worrying. I understand that packages can get lost, especially during busy times, but this is why customer support is essential, and the company has failed badly in this regard. I certainly won’t order from them again, and I’m concerned I may never see my £40 back.
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Sandbag was established as a full service merchandise company in 2002 and has grown organically and independently to employ more than 50 personnel. With offices in Los Angeles and the UK, we offer global solutions with a personal touch. Our team is comprised of industry experts with decades of experience from varying sectors including Grammy Award winning product designers and e-commerce experts. We report physical and digital music sales to charts in UK, USA, Australia, Canada, Germany, Spain, France, The Netherlands, Italy and Ireland. We are proud to be working with some of the world’s most respected and influential artists and content creators including Radiohead, ABBA, BTS and Incubus on their innovative products, their global touring, retail, licensing, streaming, VIP and pre-sale ticketing and all of their e-commerce campaigns.
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