Review Time
Unfortunately I received a damaged product. I sent a photo and requested a replacement, and within a few hours, received a refund. Unfortunately the product was sold out so they couldn't replace it. But the speed and ease with which they helped me was in line with what you'd expect from the merch store for the greatest band in the world.
I placed an order for a Christmas gift that arrived promptly. However, when I had the recipient try it on due to sizing concerns, I was met with vague responses regarding the returns window. The FAQs indicated an extended return period, but lacked specifics. The gift was too small, so I returned it the next working day. Tracking confirmed it was received on December 18th, yet three weeks later, I'm still waiting for my refund. After emailing for assistance, I received the same unhelpful FAQs again. I insisted on a personal response and reported the inadequate reply on their website, but still no communication from the company. Despite allowing extra time for the holiday season, and seeing similar complaints from others, I'm left wondering if I will ever receive my money back, and whether the company is poorly managed or worse.
12/18/2025 Update: I received an update early this morning. I was informed that my item had shipped but was lost by the shipping service, as the tracking was not updated, and I was given a refund. I called the shipping service, and they stated they never received the item at all; they only got shipping information. After everything that’s happened, the service and their customer support seem to think it’s acceptable to mislead customers facing issues. Now, I'm left scrambling for a gift just a week before the holiday, which I wanted to avoid. I've seen many positive reviews from others who received their orders, and that's wonderful for them. However, if you encounter a problem, be cautious—this service offers minimal customer support, primarily relying on generic emails and excuses. After waiting three weeks only to discover they never had the item I ordered, I would have expected some form of compensation for my time and frustration. This has been one of the worst customer service experiences I've encountered, and as I've mentioned before, I will not be spending any more money with this service in the future; there are better options available. I've already posted a one-star review regarding poor communication and customer service. Yet, I still have no idea when to expect my order, which certainly won’t arrive before the holiday, and it’s incredibly frustrating since I placed my order on 11/29. I thought it might help to share another review. I've received a few emails, but none have alleviated the frustration of not knowing if or when my order will arrive. I've been told they are overwhelmed and working tirelessly to catch up. I struggle to understand a business model that accepts orders without the capacity to manage the holiday demand. It’s unfair to customers who order in good faith, pay for their items, and then wait weeks without any updates. If my order isn’t coming, I would appreciate knowing that so I can seek alternatives before the holiday. Apologies for my frustration don’t put a gift under the tree and feel quite dismissive. My spouse is a long-time fan of the brand, and she would have loved this item, but after this experience, I will not be ordering again from their merchandise store.
I am writing this on behalf of my Mum. I ordered a Christmas gift for my daughter on November 6th, and it has yet to arrive. There has been no communication regarding its status or expected delivery date. The order tracking shows as 'unfulfilled,' and when I attempt to contact customer service, I find no one available. I'm asked to leave a voicemail, but then I'm told I can't. This situation is very disappointing and upsetting, especially after spending a significant amount on a nice gift for my daughter. I urgently need an update on my order's status, and if it won't arrive, I require a full refund immediately. I'm thoroughly dissatisfied with the company and the lack of service provided.
I placed an order for a T-shirt on November 16. The only tracking update I have received is that it's on its way with a postal service. This has been the status for weeks now. The company has only sent automated replies to my emails, with no real response. They also don’t answer calls, and I can’t leave a message since the mailbox is full, which is quite worrying. I understand that packages can get lost, especially during busy times, but this is why customer support is essential, and the company has failed badly in this regard. I certainly won’t order from them again, and I’m concerned I may never see my £40 back.
I had concerns about my order and contacted the company via email. They responded quickly and explained the delays, assuring me they were doing everything possible to resolve the issue due to a high volume of orders. Their communication instilled total confidence in their service, and I’m certain my order will arrive soon.
I had concerns about an order, emailed the company, and they responded promptly. They informed me of some delays and assured me they were doing their best to resolve it due to a high volume of orders. I now feel completely confident in their service and believe my order will arrive soon.
Claim your business profile now and gain access to all features and respond to customer reviews.
Sandbag was established as a full service merchandise company in 2002 and has grown organically and independently to employ more than 50 personnel. With offices in Los Angeles and the UK, we offer global solutions with a personal touch. Our team is comprised of industry experts with decades of experience from varying sectors including Grammy Award winning product designers and e-commerce experts. We report physical and digital music sales to charts in UK, USA, Australia, Canada, Germany, Spain, France, The Netherlands, Italy and Ireland. We are proud to be working with some of the world’s most respected and influential artists and content creators including Radiohead, ABBA, BTS and Incubus on their innovative products, their global touring, retail, licensing, streaming, VIP and pre-sale ticketing and all of their e-commerce campaigns.
See more
virtualassistantportalph.com
vintagewholesalespain.com
happlicant.com
boldgrp.io
gfi-group1.com
fbabee.com
mrw.es
overseas.hr
ledlightingsupply.com
fulfilledbysuccess.com
