I am writing this on behalf of my Mum. I ordered a Christmas gift for my daughter on November 6th, and it has yet to arrive. There has been no communication regarding its status or expected delivery date. The order tracking shows as 'unfulfilled,' and when I attempt to contact customer service, I find no one available. I'm asked to leave a voicemail, but then I'm told I can't. This situation is very disappointing and upsetting, especially after spending a significant amount on a nice gift for my daughter. I urgently need an update on my order's status, and if it won't arrive, I require a full refund immediately. I'm thoroughly dissatisfied with the company and the lack of service provided.
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Sandbag was established as a full service merchandise company in 2002 and has grown organically and independently to employ more than 50 personnel. With offices in Los Angeles and the UK, we offer global solutions with a personal touch. Our team is comprised of industry experts with decades of experience from varying sectors including Grammy Award winning product designers and e-commerce experts. We report physical and digital music sales to charts in UK, USA, Australia, Canada, Germany, Spain, France, The Netherlands, Italy and Ireland. We are proud to be working with some of the world’s most respected and influential artists and content creators including Radiohead, ABBA, BTS and Incubus on their innovative products, their global touring, retail, licensing, streaming, VIP and pre-sale ticketing and all of their e-commerce campaigns.
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