12/18/2025 Update: I received an update early this morning. I was informed that my item had shipped but was lost by the shipping service, as the tracking was not updated, and I was given a refund. I called the shipping service, and they stated they never received the item at all; they only got shipping information. After everything that’s happened, the service and their customer support seem to think it’s acceptable to mislead customers facing issues. Now, I'm left scrambling for a gift just a week before the holiday, which I wanted to avoid. I've seen many positive reviews from others who received their orders, and that's wonderful for them. However, if you encounter a problem, be cautious—this service offers minimal customer support, primarily relying on generic emails and excuses. After waiting three weeks only to discover they never had the item I ordered, I would have expected some form of compensation for my time and frustration. This has been one of the worst customer service experiences I've encountered, and as I've mentioned before, I will not be spending any more money with this service in the future; there are better options available. I've already posted a one-star review regarding poor communication and customer service. Yet, I still have no idea when to expect my order, which certainly won’t arrive before the holiday, and it’s incredibly frustrating since I placed my order on 11/29. I thought it might help to share another review. I've received a few emails, but none have alleviated the frustration of not knowing if or when my order will arrive. I've been told they are overwhelmed and working tirelessly to catch up. I struggle to understand a business model that accepts orders without the capacity to manage the holiday demand. It’s unfair to customers who order in good faith, pay for their items, and then wait weeks without any updates. If my order isn’t coming, I would appreciate knowing that so I can seek alternatives before the holiday. Apologies for my frustration don’t put a gift under the tree and feel quite dismissive. My spouse is a long-time fan of the brand, and she would have loved this item, but after this experience, I will not be ordering again from their merchandise store.
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Sandbag was established as a full service merchandise company in 2002 and has grown organically and independently to employ more than 50 personnel. With offices in Los Angeles and the UK, we offer global solutions with a personal touch. Our team is comprised of industry experts with decades of experience from varying sectors including Grammy Award winning product designers and e-commerce experts. We report physical and digital music sales to charts in UK, USA, Australia, Canada, Germany, Spain, France, The Netherlands, Italy and Ireland. We are proud to be working with some of the world’s most respected and influential artists and content creators including Radiohead, ABBA, BTS and Incubus on their innovative products, their global touring, retail, licensing, streaming, VIP and pre-sale ticketing and all of their e-commerce campaigns.
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