I placed an order for a Christmas gift that arrived promptly. However, when I had the recipient try it on due to sizing concerns, I was met with vague responses regarding the returns window. The FAQs indicated an extended return period, but lacked specifics. The gift was too small, so I returned it the next working day. Tracking confirmed it was received on December 18th, yet three weeks later, I'm still waiting for my refund. After emailing for assistance, I received the same unhelpful FAQs again. I insisted on a personal response and reported the inadequate reply on their website, but still no communication from the company. Despite allowing extra time for the holiday season, and seeing similar complaints from others, I'm left wondering if I will ever receive my money back, and whether the company is poorly managed or worse.
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Sandbag was established as a full service merchandise company in 2002 and has grown organically and independently to employ more than 50 personnel. With offices in Los Angeles and the UK, we offer global solutions with a personal touch. Our team is comprised of industry experts with decades of experience from varying sectors including Grammy Award winning product designers and e-commerce experts. We report physical and digital music sales to charts in UK, USA, Australia, Canada, Germany, Spain, France, The Netherlands, Italy and Ireland. We are proud to be working with some of the world’s most respected and influential artists and content creators including Radiohead, ABBA, BTS and Incubus on their innovative products, their global touring, retail, licensing, streaming, VIP and pre-sale ticketing and all of their e-commerce campaigns.
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