This has been one of the worst customer service experiences I’ve ever had.I ordered a SanDisk Extreme 256 GB microSDXC card (Order placed 5 Sept 2025). UPS tracking kept changing the delivery date every single day, and after more than 10 days the item still hadn’t arrived. Clearly the package was lost.When I contacted SanDisk support, instead of fixing the problem, I was told I would have to wait up to 10 more business days for UPS to “investigate.” I asked for a replacement to be shipped immediately, but was told I would have to pay for a second order myself and only maybe get refunded for the missing package later.This is outrageous. A company like SanDisk should take responsibility when their logistics partner loses an item. Instead, they pushed the burden onto me — the paying customer — with no urgency, no accountability, and zero concern for the fact that I needed the card immediately.At this point I have neither the product I paid for, nor any confidence in SanDisk’s willingness to resolve issues. The message I received loud and clear is: if your package goes missing, tough luck, pay us again and wait indefinitely.Absolutely unacceptable. I will never buy directly from SanDisk again and strongly warn others to avoid their online store.
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