Bought an 8tb ssd, brand new two weeks later has a fault, the clocking on it was 4-6 times powered and less than 20min time powered. For an item which is £700, I thought sandisk will take this seriously, I sent it off for a repair which took two weeks they sent a brand new one back via UPS. The tracking number a few days before arriving showed the package had unpaid fees of £70 I contacted the support team they said we’ll sort it out, you don’t need to pay. UPS tries to deliver 3 times and each time they said the fee hasn’t been paid so will return tomorrow, each try I contacted customer service which “urgently” is try to resolve this. On the final day I pay the UPS fee as I needed the item and Sandisk said they would refund me. It’s now been 2 months with 15 emails back and forth “ we are trying to contact ups and get this resolved” Absolute joke, they have a transaction number receipt and everything needed to show I paid this fee and was promised a refund.I work in a tech shop and will never be recommending these products or even company to another soul.
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