This is a follow up to my post on 16th May.Since my last post they (i.e. their agents who are based in Greece) issued a voucher and told me to order a replacement sd card directly from their store. I did so on the 19th May and their system offered me a 1 – 3 day delivery via the courier, UPS who giving me a tracking number.The parcel arrived 3 days later however, it came with a different tracking number – and here’s what’s almost laughable: they sent me out a usb stick (worth £25) instead of the sd card worth over £100.No explanation, no cover note, nothing. I called them within minutes of receiving the package, fully expecting to be given more false promises. I was told “I don’t know why this was sent – it was probably a gift to make up for your trouble”. I replied “I don’t want a gift – I want my sd card”.I was told that they would sort the problem but a few hours later they demanded I take a photo of the USB stick and send it to them – they obviously thought I’m as dishonest and immoral as they are. However, I complied and sent them photo’s of the stick (still sealed as it’s of no use to me) and also the packaging which clearly shows the different tracking number. More e-mails were exchanged, more phone calls were made but the bottom line is this: they can’t explain why their depot in the UK hasn’t passed on the replacement to the courier. When I log onto the courier’s site, using the tracker number SandisK gave me, it says “UPS doesn’t have possession of the package yet. Estimated delivery date will be available as soon as we get the package.” This is supposed to be a 1 – 3 day service.I’ve just called them again and they simply don’t have any more information. They can’t explain why their UK depot has not given the package to the courier. The agent told me his manager will call me – Ha!IT HAS BEEN TWO FULL MONTHS since I returned the sd card and I can’t begin to describe the contempt I feel for the agents who persistently mislead me. Based on my experience, I can only conclude that SandisK are either the most inept, inefficient company around or are, as I strongly suspect, deliberately misleading their customers with regards to their supposed two year warranty. It is not fit for purpose! DO NOT BUY IF YOU VALUE AFTER SALE SERVICE!
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