So I have been using SanDisk products for many years and they have been excellent, not s single problem until a couple of weeks ago. My 1.5tb MicroSD developed some kind of fault and was completely unresponsive no matter what I tried.So I went through the troubleshooting with a SanDisk representative and after exhausting that, we agreed that it was an RMA case and needed to be returned.I packaged the card with the appropriate paperwork and sent it tracked to the correct address. The packaged was confirmed delivered last Friday 9th May 2025. complete with a photo showing the package being received.I left it until Monday and then thought I had better inquire about it as it was still showing as not received.A SanDisk employee went through the tracking with me, I showed the proof-of-posting receipt, showing it had posted it and then proof-of-delivery, showing a photo their employee had received it. I gave an exact weight of the package and also an exact time of when they received it.Despite all this precise information, they are now refusing to escalate this inquiry until I can find out the exact name of the employee that received the package!I have no idea how to obtain this information, this is their last message to me:--------------------------------------------------------------------------------Thank you for your reply and apologies for the inconvenience caused.Sadly, we cannot find the name of the person that received the package.I would like very much to help you, but without the name of the person that received the package, the escalation will be rejected.If possible, please try to contact Royal Mail and ask for the proof of delivery with the weight AND name of the person that received.All couriers/postal services provide this information when asked.If you cannot provide this information, you will have to wait until the package is received by the system.--------------------------------------------------------------------------------I am trying to contact Royal Mail to get this essential information, but I doubt I will be able to get it.Totally pathetic customer service. They have lost my custom for the rest of my days, I will never recommend their products again.
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