I ordered two lovely gifts for the Holidays with the assurance they'd arrive on time. The first one showed up after many interactions with the support team, which was quite reactive. The second item was still in Paris when Christmas arrived, but I was assured it would be delivered before New Year's. Unfortunately, the support team has been less responsive this time. I was informed that my chosen color was out of stock, so I picked another. On January 3rd, the order was finally processed for delivery, but now, 11 days later, I'm still waiting. My last two inquiries to the support team have gone unanswered. I might be being generous with my two stars, as the initial delivery went well, but the second one faced stock issues. While that can happen, better communication and assistance from the support team would be expected.
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