Since my previous review, I have been contacted by the new owners of the company, who have been very apologetic and helpful. They promised to rectify the situation when I can receive a replacement. I will write a separate review once it arrives. Original post: I was given a repair kit as a gift. This isn't something you use immediately - the purpose is to repair broken ceramics with the beautiful gold repair kit. Upon opening, I found two of the four glue tubes completely empty, and the other two only half full. The company took a while to respond to my inquiry, and after several emails, communication stopped. The customer service staff seemed to change with each message, and they asked for a receipt—impossible since it was a gift. They then suggested I ask the person who gifted it for their receipt, which I felt was very rude. They meant well when purchasing this gift. I explained that asking for a receipt months later would be awkward and uncomfortable. After this lack of support, and an odd request for a photo and my address, communication ceased. I have lost faith in this company.
Claim your business profile now and gain access to all features and respond to customer reviews.
Sandy Leaf Farm sells unique, affordable and high quality make at home kits. We're famous for our cheese kits but we've got loads of other cool kits too!
