Update: I stumbled on to this company via Pinterest in January 2025. I made my first order January 20, 2025 for 3 items totaling $189.97 dollars . I was sent an email that my order had shipped and given a tracking number. I made my second order on January 26, 2025 for 3 additional items totaling $409.97 dollars.No notification that the order shipped nor a tracking number. Albeit when I inquired about the delivery status of both orders, as of February 4, 2025 the orders are in transit. No call back whatsoever from the SANRICO customer service team and they had requested that I verify the delivery address and provide a phone number for the carrier and to contact me.On February 5, 2025 I received an email update that order 1 was delivered on February 4, 2025 (confirmed/received) and that order 2 delivery was upgraded to DHL delivery and that it was in transit to my address but tracking number was provided. ? I thought I was buying woodworking tools from NJ based company but Order 1 came from Texas and refund requests are limited to within 15 days of receipt of the delivered order and are handled through arbitration in Hong Kong, China in English if you want a refund.Upon receipt of order number 2, I will not be using this vendor for any future purchases. Amazon would be faster and probably cheaper or both without all the red tape and super slow cumbersome delivery processes in the name of SANRICO customer service. Wednesday, February 19, 2025February 13, 2025 I received a text notice from DHL that my delivery was scheduled for Monday, February 17, 2025To my surprise on Friday, February 14, 2025 I received the 3-in-1 Router Milling Grove Bracket without assembly instructions about 5:28 pm but without the FastSquare Adapter + bits or the EasySquare Adapter + Bits.February 18, 2025 I received a second 3-in1 Router Milling Grove Bracket without assembly instructions from a different carrier out of Texas. Again, I am still missing and or never received the following items from order #21.) Missing “FastSquare Adapter + Bits”.2.) Missing “EasySquare Adapter + Bits”.For you convenience, I have included a screenshot of the original items ordered for your reference in reconciling my order # 2. This is beyond silliness, unacceptable and not in anyway exceptional award winning customer service you claim to promote on your platform.
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