Ordered drill bits and had a problem receiving them. I contacted customer service and received a reply quickly with an apology and a note that they would ship out another set and if I was to receive the 1st order keep it as an apology for not receiving them in a timely manner. A few days later I received a package. Not sure if it's the original or the second package. My point is this is a way to run a company. I will be ordering again from this company in the future.
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We are a family owned and operated business that prides itself on offering quality products at a great price.