I wanted to complete a return and exchange. They provided a label to print instead of a QR code, requiring a printer. The post office wouldn't accept the return because the label isn't for home shopping returns! I contacted customer service and received AI-generated email responses, still waiting to resolve my return a week later. There's no communication and no phone contact details. A disappointing experience.
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We are SANS MATIN, a London based luxury shoe brand that combines both comfort and style so that our customers don't have to compromise on either.
