Why is there no option for zero stars? This service truly deserves a zero-star rating. Like many others have mentioned, this feels like a scam and is not a business anyone should engage with. The online images showcase high-quality knit fabric and detailed embroidery. However, what I received was a pixelated iron-on design on cheap material. The size chart was completely inaccurate; I ordered an XL based on the chart, expecting it to be larger according to my measurements, but it doesn’t fit at all. I opted for expedited shipping but received the item 10 days later than the promised date. Now, I'm stuck in a frustrating back-and-forth with them, and they're only willing to offer me a maximum of $21 for a $172 order. I've escalated the issue to my credit card company in hopes they can assist me, as I have made no progress with this service after two weeks and ten emails.
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