On 29.11.2024, my spouse provided the bank with an Official Court Certificate confirming her role as guardian for her mother to manage her account. Unfortunately, the bank refused to recognize the legitimate certificate from the Polish court, while other banks accept it without issue. It's disappointing that a bank operating in Poland disregards Polish law when others, including the top bank, comply. Additionally, we discovered that her mother's account has very little money! I hope the bank investigates the account's status over the past two years to protect clients with dementia. Based on our experiences, we do not recommend this bank.
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Santander Bank Polska SA, formerly Bank Zachodni WBK is a Polish universal bank based in Wrocław, Poznań and Warsaw.