This is the worst bank I have ever used, I have lived in many countries, and held bank accounts in most, but Santander PT are by far the worst, following COVID, i was made unemployed, I informed the bank and requested any assistance that may be available for this situation, I was fortunate to have savings, but I also have a mortgage. their response was to immediately, and without notice, use my saving to clear my credit card, and their offer of help was so bad, even the lady at the branch advised me not to sign it. I was a Banif customer, it seems now that my Mortgage is at one branch, and my account is at another, and neither talk to each other, I am trying to update my personal details as they have frozen functions on the App, but none of the branches wish to help, I cannot wait to move to another bank, actively seeking better banking options.
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