Review Time
If the company lacks a representative overseas, they should refrain from selling products to clients outside Portugal. The inability to address my issue through their support line is unacceptable. I plan to close my account as soon as possible due to their poor customer service.
This bank is poorly managed, lacking basic understanding of nationality and citizenship issues. I was denied an account due to my birthplace, which is no longer relevant. The management's ignorance is frustrating, as they fail to recognize that place of birth does not define one's identity or citizenship.
If the company lacks a representative overseas, they should refrain from selling products to clients outside Portugal. The inability to address my issue through their support line is unacceptable. I plan to close my account as soon as possible due to their poor customer service.
It would be better to ask if anything ever goes right. There is a complete lack of professionalism, both online and in branches. This bank will only lead to financial losses. When opening an account, staff mislead clients about important deductions, leading to unexpected losses. Online services are ineffective, and clients are repeatedly asked to visit branches without resolution, making it impossible to close accounts quickly.
I visited the bank to send a wire transfer, but their system was down. They suggested using the app, which I cannot access. Despite paying monthly maintenance fees, I receive no benefits. Problems arise every time I visit a branch, and I was misled about a credit card approval that never came. I plan to close my account soon, as navigating the system here is frustrating.
I fell victim to fraud while using an app, losing €4900. The bank dismissed responsibility. Despite notifying them of the fraud, they continued processing payments and added fees. Avoid using this app and banking with this institution.
I sent an email and received a generic response, then provided all requested information without any follow-up. My funds are lost due to their inadequate support. I advise avoiding this bank or attempting to close accounts due to the hassle.
This bank offers incentives to open accounts but then provides excuses for not delivering. They charge for everything, including card usage and lost cards, and have hidden fees. They seem to have access to all personal financial information without consent.
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