Phoned the Bank wanting to change my Direct Debit amount as my storage price has gone up by 4 Euros. A simple request in this day and computer age, I would have thought. Told it was not permissible. Was told I had to go to a counter service in Portugal to amend the amount. I said I can't do that because I'm currently in the UK and can't you amend it as you have all the details in front of your computer screen. I was told that I could do it on Home Personal Internet Banking. I stated the whole point of using a Bank in my view is to have an Assistant to do it for you. Don't like being bullied into doing Internet Banking. The patronising woman said she could cancel the Direct Debit over the phone. I said that was no help. Then she was only interested in her own feedback survey nonsense.The Banif Bank I used before unfortunately was taken over and swallowed up by Santander. They don't exist anymore. Banif use to have a branch in London, that I could use for these situations. The UK Santander branches don't have anything to do with Santander Portugal I was told, as they are a separate entity despite sharing the same name. So they couldn't help either. Found the whole simple request frustrating, an archaic system and tiresome. Unfortunately the Banking system in Portugal is all pretty much the same with other Banks full of self importance and poor service.
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