I am still awaiting a knife purchased on 12th December and when using the tracking number given an error message is received. To add insult to injury I have received emails every single day since asking me to enjoy using my knife and perhaps purchase more. As the owner of a small business that prides itself on customer service this is appalling customer service. I shall contact my card provider and request a refund. No doubt Lucy will reply to this with the same standard reply that everyone else gets. To use a co.uk website is truly misleading.
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