I ordered from Santoku Knives, expecting a reliable UK-based company due to their .co.uk website and the option for 48-hour shipping, which I paid for. Unfortunately, this experience has been nothing short of disappointing.It has been 10 days, and my order has not arrived. After further investigation, I discovered that the company ships from China, a critical detail they failed to disclose during the purchasing process. This misleading practice, combined with unhelpful customer service responses, makes me question the integrity of their operations.When I reached out, I was met with vague assurances and delays that did nothing to resolve the situation. I have since raised a dispute with my payment provider to recover my money, as I no longer want the goods.I urge potential customers to exercise caution before purchasing. The company’s practices, including delayed shipping and lack of transparency are deeply concerning.Save yourself the frustration and avoid Santoku Knives.
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