In December 2024 I bought a kiritsuke knife from Santoku.co.uk and it arrived quickly, and I liked the quality.So, on the January 8th I ordered another knife and at first it seemed to go fine, until the package “arrived at the destination airport”. From there on, there were no status updates anymore, so I contacted Santoku.co.uk asking about my knife.After a lot of emails back and forth we concluded that the package was “lost” and the Customer Service Representative at Santoku offered me a refund or another knife. Since my experience with them was good I asked for a new knife. From that moment onward the problems started.They didn´t respond to my emails anymore, they didn´t send a tracking code or a new knife and I haven´t heard from them since.My advice is not to buy from them. They take your money, have a lot of nice and friendly words but when something goes wrong, they do not resolve the problems.
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