I bought a Santoku Damascus Nakiri knife which quickly became my favorite go to knife however after several months use and the pommel fell off. Which was a complete revelation since they are marketed as a premium product and I hadn’t abused of dropped it. I contacted santoku to ask about repairing or replacement and was told they do not offer any such service by their customer service representative.Very disappointing response after paying £84.99 for a 6.7inch knife.Furthermore the response from Santoku after 3 month from my review states, I immersed the knife in water is just a poor excuse from the company to try and vindicate themselves as there was not mention of water when I spoke to the customer service dept. Whilst in truth I did not immerse the knife in water only wipe the blade after use . Btw an interesting fact is that I’m a trained / qualified mechanical engineer so I do have knowledge of metallurgy. This is a poorly manufactured product and awful customer service.Let be clear Santoku, the only way to negate this telling review is either repair and make good the knife or replace the faulty product, then I will delete this review. otherwise buyers beware this is a rogue company made in China under a Japanese name to give credence to a shabbily made product.
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