UPDATE: The CEO of Sapa Nomad contacted us directly to apologize for our poor experience. She explained that our feedback prompted her to review and revamp her operations, taking concrete steps to ensure that no other customer has a similar experience. We appreciate her accountability and willingness to address the unacceptable performance of her staff. ____________________________________________________________DO NOT RECOMMEND! DO NOT RISK YOUR LIFE!One of the most reckless and terrifying travel experiences of my life.Our first trip with Sapa Nomad was fine; the driver was professional and provided us with amenities. The second trip was totally opposite and nearly ended in disaster.We paid a premium for a private overnight limo from Sapa to Ninh Binh specifically so we could sleep and avoid motion sickness. Instead, the driver arrived over an hour late with zero communication and no explanation.Shortly after departing, the driver pulled off the highway, stopped the vehicle, and immediately FELL ASLEEP — loudly snoring — for close to an hour and a half. When he resumed driving, he repeatedly nodded off, weaved in and out of the lane, and lost focus multiple times. We were forced to stay awake all night monitoring his driving because we genuinely feared we would be killed if we didn’t.We repeatedly asked him to pull over so HE could rest. We contacted Sapa Nomad mid-trip asking for a replacement driver. They did nothing.This was not a comfort issue. This was GROSS NEGLIGENCE and a serious SAFETY FAILURE. If we had fallen asleep, I am convinced we would not have survived the trip. This was the worst rideshare experience I have ever had, and it permanently damaged what should have been an otherwise perfect trip to Vietnam. What should have taken 7 hours took 10.SAPA NOMAD CLEARLY DOES NOT VET, MONITOR, OR ENFORCE BASIC SAFETY STANDARDS FOR ITS DRIVERS.DO NOT RECOMMEND. DO NOT RISK YOUR LIFE.
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