UPDATE: We were contacted directly from the CEO of Sapa Nomad. She apologized to us regarding our experience and reported she took steps to make sure this would not occur again. We appreciate her taking direct responsibility and hope this never occurs to other customers. DO NOT RECOMMEND! We recently booked 2 separate private drivers via Sapa Nomad for our Vietnam trip. The initial experience was great! However, the second ride was a NIGHTMARE. FYI, we chose the overnight drive from Sapa to Ninh Binh to maximize our time in Vietnam. 1. The driver came over an hour late without reaching out to us. We had to eventually reach out multiple times. 2. During the overnight drive, the driver stopped and slept 1.5 hours without communicating anything to us. This resulted in a SIGNIFICANT delay in our planned itinerary. 3. He was NOT SAFE to driver over night. The road was EMPTY, but he could not stay in the lane and kept veering! We had to stay up ALL NIGHT to ensure he was awake and alert! Even the trucks started passing us on the highway! We were able to communicate with Sapa Nomad’s during the drive, as we were TERRIFIED for our lives. But we were told to just continue with the same driver. THIS WAS THE WORST EXPERIENCE I HAVE EVER HAD AND REALLY FELT THREATENED FOR MY SAFETY. Due to the inconsistency in services between the first and second drive, I DO NOT RECOMMEND.
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