sapphireonline.pk

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1 Based on 20 reviews

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Tamara Harris
Scammers/Do Not Buy From Them

Do Not Buy From Them – Extremely DisappointedI placed a large order expecting high-quality products, but most of the khaddar items turned out to be completely see-through—worse than lawn material, which was honestly shocking. Still, I tried to handle it calmly, initiated a return, and the company confirmed they had received all the items back, both via phone and email.Despite that, I never received my refund. I contacted them multiple times, and every time I was told, “you’ll get your refund within 24 hours.” It’s been nearly a month, and I kept hearing the same excuse over and over again.After exhausting all options and providing full proof—Royal Mail tracking, multiple emails, and phone call records—I finally had to raise a dispute with my bank under the Goods and Services Act. Thankfully, I eventually got my money back, but it was incredibly stressful and time-consuming.This level of customer service is unacceptable, especially from a brand of this size in Pakistan. It felt like a complete scam. I’m beyond disappointed and will never order from them again.Do not buy from them. Save yourself the hassle.If you haven’t got money back from them and you are in uk pls contact your bank or take them to small claim court its free you will get your money back as they are fully just scamming people

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Date of experience: Apr 20, 2025

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