I am deeply disappointed with my experience with Sarah Elise Jewelry.The eternity ring I received was not what was advertised and did not meet basic quality standards. Upon opening the package, I immediately noticed that the gold appeared noticeably thinner than shown, the stones were inconsistent in quality, and there were visible scratches on the ring. It looked worn and poorly finished, not like a new, high-quality piece of fine jewelry. Additionally, the ring was the incorrect size. I know because I measured!I contacted the company immediately after receiving the ring and returned it within a few hours of delivery. I also sent them the return receipt right away so there was a clear record of how quickly the item was sent back.I was told the ring would be “reviewed” and that they would get back to me. That follow-up never happened. Communication stopped entirely, and none of the quality concerns I raised were addressed.Instead, after they received the ring, the company issued a gift card without my consent. I did not request store credit, nor do I want it. I want a refund. At no point did anyone respond to my emails or explain why a gift card was issued in place of addressing the issue.While eternity rings are listed as final sale, final sale should not mean accepting substandard or damaged workmanship. I fully expected to receive a ring that matched the description and imagery on the site, and also a ring that was the right size! Quality issues are not a matter of preference and should not be dismissed under a final-sale policy.To make matters worse, I later learned the company allows only one exchange total. That policy was not clearly communicated upfront and leaves customers with no recourse if a replacement item is also unacceptable.My emails have gone unanswered, and there has been no accountability for the condition of the ring I received. Issuing a gift card instead of resolving the problem feels like an attempt to close the matter without taking responsibility.If you are considering a purchase from Sarah Elise Jewelry, especially a final-sale item, proceed with caution. Once payment is made, support and accountability appear to be extremely limited.
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We work with 14k, 18k solid gold set with high quality hand cut gemstones and ethically sourced natural full cut diamonds.
