Review Time
I got an engagement ring from Sarah Elsie Jewelry and the whole process was way easier than I expected. We did everything over email, and they were super responsive and helpful the entire time. I had a lot of questions, but they made it feel simple and stress-free. Couldn’t be happier with how it all turned out.
Had such a great experience with Sarah Elsie Jewelry. Their customer service was amazing. They really went out of their way to rush my order for a special occasion, which I truly appreciated. Beautiful craftsmanship and even better than I expected. You can tell a lot of care goes into their work. Highly recommend!
I purchased a bracelet from here that was too small, which was my fault. It eventually broke as it was too tight, not due to poor quality. I asked if they could repair and an extender and they responded quickly. Minimal charge for my request and the repair and extension was completed and returned to me in less than a week. I can’t say enough good things about their CS and quality. Thank u guys very much, will be purchasing from them again!
Wasn’t delivered on time as promised. Then I called customer support before it was even shipped and was promised it would be sent that Monday overnight and that didn’t happen. The necklace was delivered in a nice box and my girlfriend thought it was fake gold because of how it was packaged. Will never order from them again.
horrible quality and customer service!i purchased a diamond baguette tennis bracelet and the diamonds fell out within weeks. they wanted me to cover shipping costs to repair it, which is outrageous as still under warranty. the bracelet was repaired and now the chain has broken.they are blaming me for wearing the item while i sleep. this was not specified under warranty.my jeweler evaluated the bracelet and states that it is poorly made.they do no stand behind their pieces which are not sturdy or durable.do not purchase anything from sarah elise!
I am extremely disappointed with my experience. I purchased a 14K white gold ring as a Valentine’s gift for my wife, but shortly after wearing it, she developed a severe skin reaction — irritation, cracking, and even bleeding on both hands. This is completely unacceptable for a product that is advertised as solid gold.What makes the situation worse is the lack of customer support. I have sent two emails and also tried calling, but after an entire month, I have received no response at all.Very upsetting experience both in terms of product quality and customer service.
I got an engagement ring from Sarah Elsie Jewelry and the whole process was way easier than I expected. We did everything over email, and they were super responsive and helpful the entire time. I had a lot of questions, but they made it feel simple and stress-free. Couldn’t be happier with how it all turned out.
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We work with 14k, 18k solid gold set with high quality hand cut gemstones and ethically sourced natural full cut diamonds.
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