We initiated an exchange for a different ring size immediately after opening, suspecting they sent us the wrong size vs what we ordered. The ring we got back was the same incorrect size - we had it measured to confirm. When we contacted them about it, not only did they acknowledge they had in fact sent us back the exact same ring, not a different size and still the wrong size from what we ordered, they also would not do anything to make it right because they had already “done an exchange” in their system. So now we are stuck with the wrong size ring that was never actually exchanged in the first place and this company refuses to do anything to fix this. This company is dishonest, does not care about their customer or fixing their mistakes. I do not recommend purchasing from them.
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We work with 14k, 18k solid gold set with high quality hand cut gemstones and ethically sourced natural full cut diamonds.
