I would give this company zero stars if I could. Only reason it has one star is because there was email response and it was condescendingly cordial. This designer offers no refund for “made to order items.” I ordered a beaded platinum ring and a diamond pave initial ring. I’ve ordered from this company before. I could’ve ordered the same thing from anyone else! Jewelry is shit! Flimsy, diamonds don’t shine. The beaded band is flimsy and extremely thin. Not worth the cost. I simply do not like what I ordered and wanted a refund. I would’ve even taken a credit but they kept telling me no returns. Company would not refund my money OR even offer me a credit because I missed the “made to order” tiny print in the ordering process. Email confirmation doesn’t even say the products are made to order. The fact that this brand will not even try to offer a credit for return of their shitty product is ridiculous. I had issues with my diamond ring from diamonds direct and I was still offered many options of refund, apologies, credits, etc. why in the world would an unknown company like this just found in a search engine not offer a better return policy. For as cheap as the jewelry is, they can afford it. It’s all principle now! All I kept getting through email was a condescending no. Not an I’m sorry you don’t like the product. Nothing. Just no returns! So yeah! Bet your ass I’m pulling a Karen right now!
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We work with 14k, 18k solid gold set with high quality hand cut gemstones and ethically sourced natural full cut diamonds.
