Ordered custom pieces, never given any pic mock-up or anything but we went over what I was looking for in emails. Once my order came in- I loved it and emailed asking to get another made just like it. Same spiel. 9” 18k emerald bezel chain.. how can that go wrong?Welp. …even though the orders were placed mere weeks apart, and with the expressed written intent for Sarah Elise to deliver a second chain just like the first- using the same email thread and all - when the second one arrived: it was not the same as the first. The spacing was different, the branding beads were different. They apologized, sent a shipping label to me, and told me to send it back for them to adjust.. however sadly…even though emails were exchanged and they let me mail it back to “correct” the differences… They did not correct to match the first. They ignored half the problem, swapped the “wrong” branding bead out of the end of the chain - and now I am the unhappy owner of two chains with different amounts of bezels, different spacing in between bezels.. and for all the detail and pics sent for ASKING for the same chain twice - they did not apply themselves diligently to match the pieces. Here I sit, ultimate disappointment. Having bought two chains to be identical and the jeweler now tells me I was probably never going to end up with that because: handmade. ????Get out of here w that! what kind of customer service does that !?It is still two items that do not match. Suddenly “it’s handmade” and “such pieces will always vary”Ummm.. HOW is that allowed when what I paid for was for them NOT to vary ? When I detail “there are different amounts of jump rings between the bezels and they do not match”Now, if I want these 18k chains to match (like I THOUGHT i already paid for!) they say it’s on me to Mail them both back together at my expense.. so disappointed. Skip these people if you want something different; but for the basic stuff it’s cute enough.. just not worth the hassle of being made to feel unimportant as the customer, as if their Sarah Elise vision and ethos somehow outweighs a custom commission EXPRESSLY written to be two chains that match. I tell ya boy this was a disappointment for all of that. Way to make a girl feel welcome to shop. 🤷♀️ who needs it ha
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We work with 14k, 18k solid gold set with high quality hand cut gemstones and ethically sourced natural full cut diamonds.
