I wish there was an option for zero stars. I had to report the situation to my credit card company after placing an order for a sweater. The website prompted me to stay online to benefit from a discount, but when I attempted to leave the page, I was charged for a duplicate sweater and an additional one I didn't want. I reached out within a minute to request cancellation of the extra items but received no response. I sent four more emails explaining my situation and reiterating that I only wanted the original sweater for $179. Still, there was no reply. I ended up contacting my bank to report potential fraud, and they provided a temporary credit while the matter is investigated. This is a very unreliable service.
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