I've ordered from Sarah Raven several times over the years as always drawn to the vast variety of plants/seeds etc. Unfortunately as each year goes past the Customer service is drastically getting worse. When delayed orders finally arrived things are missing which results in chasing through their ridiculous Chat Bot which forwards onto a human. You have to wait 2 days for EACH reply which is so stupid and all I can say is there to build even more frustration for the customer. If you as a company clearly have a lot of customer service issues get more people in to deal with it at least! Requests for refunds are ignored too. I will not use this company going forward due to these issues....Sarah Raven if you are reading this yourself you need to sort your company out.
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Our vision is to bring beauty, colour and joy to every garden.
The Sarah Raven brand was first established in 1999 with a seed list. We now provide a comprehensive range of seeds, plants, and gardening and floristry kit. We pride ourselves on the quality of our products and Sarah trials most of what we sell in her garden at Perch Hill.
Every single thing we sell goes through a tough selection process and is trialled, tested and loved by Sarah at her Perch Hill Farm – her garden in Sussex where she lives – so you know you'll only ever get the best quality items for your kitchen and garden. All our seeds, bulbs and plants have to not only look or taste fantastic, but also be highly productive. All our collections and mixes have been inspired by Sarah's designs for her own garden and flower arrangements.
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