Time wasting and money hungry. They never listen and don't have a clue what they are doing. 4 different chat agents and 2 call center agents acknowledged their mistake but were still adamant that their rules stipulate cancellation charges and refund deductions. Insisted on getting the refund in the sasta wallet which is their internal system and you are forced to buy from them again. PKR40000 ticket ended costing PKR55000.
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