I have been a client, and on April 4, 2024, my business account was temporarily blocked due to an unclear compliance reason. I submitted all required documents and received no updates despite multiple follow-ups and a formal complaint. My funds, around €12,400, remain frozen. I cannot access them or complete payments. Support continues to provide generic responses with no real progress. This delay is harming my business. Their compliance process lacks transparency and communication is subpar. I will update this review based on any resolution.
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Satchel is one of the leading European EMIs, est. in 2018. We offer BaaS and white label products, online business/freelancer/personal accounts, EU IBANs issuing, SEPA and SWIFT transfers, virtual/plastic/metal Mastercards.
Our self-sustaining financial eco-system proposes a core banking platform, payment gateways, 300+ APIs, Ondato, Napier, 3D secure & 2FA, and a highly professional team.See more
