I recently registered for a personal account with Satchel EU and paid nearly 700 euros as the account opening fee they required. A few days ago, they suddenly sent me an email stating that my account would be closed within one business day. The email mentioned that I have the right to retain my assets and that they would be returned to me. Of course, no reason was given for the account closure.Considering this to be a fraudulent act aimed at extracting a high opening fee, I demanded a refund of nearly 900-1,000 euros, which included the account opening fee and the balance. As you might expect, they ignored my contact attempts, and this morning I received a notification that the 250 euros in my balance had been paid to Satchel in an unusual manner, and at the same time, my account was closed.There is only one thing you should know: DO NOT use Satchel. Using this service means contributing to their fraudulent activities. Such fraudulent actions are unacceptable, and I plan to take legal action through the police. The bank seems to be based in Lithuania, while the CEO appears to be based in Ukraine. If the funds are not refunded by the end of this week, I will file a complaint with the police in both countries. At the same time, I will report their illegal activities to the institution that manages banking licenses in Lithuania.UPDATEThis fraud bank team contacted me after I left the comment here and Google Map review.The points are below:- Unable to inform the reason of closing my personal account even it's strangely done after I paid for the expensive fee for opening the account.- The balance (250 EUR) was all taken just right before closing the account because they forgot to charge the monthly fee in the past. Of course no confirmation or such proof documents were sent to me.- Correcting about the fee for the opening the account was 575 EUR, and of course this Satchel fraud team wouldn't mean to refund.What to do the next,I have done with reporting to the Bank of Lithuania for this issue, about the crime act and requiring to suspend the banking license.The next week, I am going to report to the Lithuanian police via online form, also legal service to submit the crime activity of Satchel.Also, going to report the Ukrainian police for CEO of Satchel under the fraud crime activity which purposely stole the expensive opening fee and purposely closing the account right after.To all the victims of Satchel's fraud crime, Please follow the same action, and it's very necessary to suspend their fraud crime under acting as the banking service.
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Satchel is one of the leading European EMIs, est. in 2018. We offer BaaS and white label products, online business/freelancer/personal accounts, EU IBANs issuing, SEPA and SWIFT transfers, virtual/plastic/metal Mastercards.
Our self-sustaining financial eco-system proposes a core banking platform, payment gateways, 300+ APIs, Ondato, Napier, 3D secure & 2FA, and a highly professional team.See more