I’ve had a pretty good experience with the collar, I live in a rural area so keeping my dog on my property was important to me. I noticed sometimes if she’s in the house it will alert me she is approaching the border, I then moved the border away further and it’s been alright since. Today I noticed she was in one spot, I looked and didn’t see her, used the app to call her over and found the collar on the ground. One of the black round screws came unscrewed and I can’t find the other piece. I’ve put a zip tie on there for now but reached out to customer service for help finding replacement prices, I was notified they have replacement prices, they would be free but cost $10-$20 dollars for shipping. BUT! If I did a five star review they would wave the shipping fee. I have enjoyed the collar, I don’t use the shocking part, my girl responds well to the voice and vibration. It’s good for an easy going dog. Thank you and I look forward to my free replacement pieces.
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At SATELLAI, we are committed to improving pet safety, health, and happiness through technology. A dedicated team of pet lovers, hoping to help people just like us better care for their closest companions, we endeavor to bridge the gap between pets and people. We’re constantly looking for new ways to help pet parents look after and understand their fur babies by keeping them constantly connected and comprehensively monitored. Animals can’t always communicate with us in ways we understand, and don’t always understand what we want from them. With satellite-powered location tracking, activity monitoring, and AI insights into your pet’s well-being, SATELLAI provides tools that overcome these hurdles to help pets and the people that love them connect better than ever.See more
