Caution: Terrible experience with false claims! I've been trying to return my collar for some time. They request multiple photos and inform me that shipping costs are my responsibility, plus they will retain processing fees. Living in a rural area, I bought the collar based on the website's promises of reliability and accuracy. However, on the second day of use, my dog was in the kitchen, agitated and running back and forth between my husband and me. Despite being over 45 feet from the fence boundary, she was repeatedly shocked, not just once but continuously. She was utterly terrified. This happened even though the collar indicated a green GPS signal, and the boundary was set far enough away. After frantically removing the collar and contacting customer support for a return (she is too scared to let us approach her with it), we were given the runaround and told it was our location's fault, even though they promote their product for rural settings. They claimed our house was too close to the boundary and that GPS strength was insufficient. The shocks occurred while she was well within the designated safe zone. Customer support suggested using a beacon indoors to create a safe zone, which is inadequate for our home size. They also insisted that we would need to turn the fence on and off every time the dog entered or exited, which is impractical. Overall, this has been a dreadful experience, and I want others to be aware. The product is unreliable, the experience is poor, and the company does not support its product. I do not recommend it. Additionally, when I tried to leave a review on their site (which features only positive reviews), I discovered there's no option to write one—very suspicious! Where do those reviews come from if I, an actual customer with the collar and proof of purchase, cannot leave feedback? I bought it directly but should have realized something was off when I noticed it was no longer available on major platforms. Coincidence? I think not!
Claim your business profile now and gain access to all features and respond to customer reviews.
At SATELLAI, we are committed to improving pet safety, health, and happiness through technology. A dedicated team of pet lovers, hoping to help people just like us better care for their closest companions, we endeavor to bridge the gap between pets and people. We’re constantly looking for new ways to help pet parents look after and understand their fur babies by keeping them constantly connected and comprehensively monitored. Animals can’t always communicate with us in ways we understand, and don’t always understand what we want from them. With satellite-powered location tracking, activity monitoring, and AI insights into your pet’s well-being, SATELLAI provides tools that overcome these hurdles to help pets and the people that love them connect better than ever.See more
